Terms and Conditions
By checking the I agree box displayed as part of the registration process, you agree to the following terms and conditions governing your use of PlanetRents’ online services ‘the services’.
If you are entering into this agreement on behalf of a company or other legal entity you warrant that you have the authority to bind such entity to these terms and conditions, and the words you or your used hereinafter refer to the entity. If you do not have authority to act on behalf of the person or legal entity which you are seeking to sign up, you must not check the I agree box and may not use the service.
References |
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Customer Data |
means any data (including personal data) that PlanetRent processes when providing the services pursuant to this agreement. |
Data Controller, Data Processor |
references to Data Controller, Data Processor, "data subject", and "processing" (and "process "and "processes" will be construed accordingly), will have the meanings ascribed to them under applicable data protection legislation, including any equivalent definitions under Laws applicable outside of the European union. |
Data Protection Legislation |
means "applicable data protection legislation" that may be promulgated from time to time, any binding guidance, opinions or decisions of regulatory bodies, courts or other bodies, as applicable, or any other data protection legislation that applies to the parties from time to time, including where either or both parties are located outside of the European union. |
Definitions |
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Affiliate |
means any entity which directly or indirectly controls, is controlled by, or is under common control by either party. For purposes of the preceding sentence, "control" means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity. |
Aggregated Data |
“Aggregated Data” has the meaning ascribed to it in Clause 3.6. |
Authorised Parties |
means Customers employees, Customer's Affiliates' employees, Customer's consultants, service providers, contractors, agents or Third Party providers authorised to access the service and Customer Data by Customer (or its Affiliates) (i) in writing, (ii) through the services security designation, or (iii) by system integration or other data exchange process. |
Beta Service |
means PlanetRent services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description. |
Confidential Information |
means (a) any software utilized by PlanetRent in the provision of the service and its respective source code; (b) Customer Data; (c) each parties business or technical information, including but not limited to the Documentation, training materials, any information relating to software plans, designs, costs, prices and names, finances, marketing plans, business opportunities, personnel, research, development or know-how that is designated by the disclosing party as "confidential" or "proprietary" or the receiving party knows or should reasonably know is confidential or proprietary; and (d) the terms, conditions and pricing of this agreement (but not its existence or parties). |
Customer Data |
means the electronic data or information submitted by Customer or authorised parties to the service, which may include personal data. |
Customer Input |
means suggestions, enhancement requests, recommendations or other feedback provided by Customer, its employees and authorised parties relating to the operation or functionality of the service. |
Documentation |
means PlanetRent's electronic user guide for the service, which may be updated by PlanetRent from time to time. |
Effective Date |
means the date that the Customer clicked the "I agree" button in the PlanetRent sign up process |
Employee or Worker |
means employees, consultants, contingent workers, independent contractors, and retirees of Customer and its Affiliates whose active business record(s) are or may be managed by the service and for which access to the services has been purchased pursuant to an order form. The number of permitted employees will be as set forth in the applicable order form. Information related to former employees, consultants, contingent workers, independent contractors and retirees in the form of static, historical records may be maintained in the system but shall be excluded from the calculation of employees unless self-service access to the record through the service is provided to the individual. |
Intellectual Property Rights |
means any and all common law, statutory and other industrial property rights and intellectual property rights, including copyrights, trademarks, trade secrets, patents and other proprietary rights issued, honoured or enforceable under any applicable Law anywhere in the world, and all moral rights related thereto. |
Law(s) |
means any local, state, national and/or foreign Law or Laws, treaties, and/or regulations applicable to a respective party. |
Malicious Code |
means viruses, worms, time bombs, trojan horses and other Malicious Code, files, scripts, agents or programs. |
Named Support Contacts |
Persons trained on the PlanetRent product(s) for which they initiate support requests. |
Order Form(s) |
means the forms, electronic or otherwise, that set out the service or services selected by the Customer both at the initial sign up to the service as well as any subsequent purchases of any pay as you go or ancillary services as agreed to between the parties on the website, application or otherwise in writing that specify, among other things, the number and type of services ordered, the services term and the applicable fees. |
Personal Data |
means any information that relates to an identified or identifiable individual. |
Service |
means PlanetRent’s software-as-a-service hosted applications as described in the Documentation and subscribed to under an Order Form. |
Party |
means PlanetRent or the Customer, and “Parties” means PlanetRent and the Customer |
Taxes |
“Taxes” have the meaning ascribed to it in Clause 2.3. |
The Customer |
The legal entity contracting with “PlanetRent” |
The Services |
PlanetRent online subscription and pay as you go access to the basic PlanetRent modules and any optional modules or additional services provided thereby (collectively, the "service"). |
Tenant |
means a unique instance of the service, with a separate set of Customer Data held by PlanetRent in a logically separated database (i.e., a database segregated through password-controlled access) |
Term |
“Term” has the meaning ascribed to it in Clause 5.1. |
In this agreement, PlanetRent Group Limited a company registered at Companies House under company number 10834646 whose registered office is Ringley House, 349 Royal College Street, NW1 9QS “PlanetRent” and you “the Customer”, are each referred to as a party and are collectively referred to as the parties. This agreement is governed under the Laws of England and Wales.
The terms and conditions contained in this "agreement" are effective from the date that you clicked "I agree" in the PlanetRent sign up process and is hereinafter called the "Effective Date".
The parties agree as follows:
Schedule 1 - The Service |
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1.1 |
PlanetRent shall make the service available for the Customer during the term in a professional, competent manner in accordance with this agreement. |
1.2 |
The service will be provided via the https://deals.planetrent.co.uk website and/or mobile interfaces and and/or other designated websites and applications. |
1.3 |
The Customer may access and give access of the service to parties he/she so authorises solely for the internal business purposes of Customer and its Affiliates in accordance and not for the benefit of any third parties other than authorised parties. As Customer you are responsible for all authorised parties' use of the service and compliance with this agreement. |
1.4 |
As Customer you have sole responsibility for:
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1.5 |
As Customer you agree that you will not not:
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1.6 |
Customers or an authorised parties' intentional violation of this section, or any use of the service in breach of this agreement, Documentation or order forms, that in PlanetRent's judgment imminently threatens the security, integrity or availability of the service or any other products and/or services connected to PlanetRent, may result in PlanetRents immediate suspension of the service. |
1.7 |
When using the service, the Customer shall designate a maximum number of four named contacts to request and receive support services from PlanetRent (" Named Support Contacts"). Named support contacts must be trained on the PlanetRent product(s) for which they initiate support requests. |
1.8 |
The Customer shall be liable for the acts and omissions of all authorised parties and its Affiliates relating to this agreement. |
1.9 |
Ownership and reservation of rights to PlanetRent intellectual property PlanetRent and its licensors own all right, title and interest in and to the service and Documentation (and any intellectual property rights therein), and other PlanetRent intellectual property rights. Subject to the limited rights expressly granted hereunder, PlanetRent reserves all rights, title and interest in and to the service, and Documentation, including all related intellectual property rights. No intellectual property rights are granted to Customer hereunder other than as expressly set forth herein. |
1.10 |
Grant of rights PlanetRent hereby grants the Customer a non-exclusive, non-transferable right and license to use the service and Documentation, solely for the internal business purposes of Customer and Affiliates and solely during the term, subject to this agreement and within the scope of rights specified by the relevant order form. |
1.11 |
Restrictions As the Customer you agree that you will not:
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Schedule 3 - Customer Data |
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3.1 |
The parties acknowledge and agree that in relation to the personal data processed for the purposes of providing the services under this agreement, the Customer is the Data Controller and PlanetRent is the Data Processor and the data processing terms set out herein apply. Where both parties are acting as the Data Controller, they will each be responsible for complying with their respective obligations under applicable data protection legislation when processing personal data. The Data Controller in relation to the personal data being processed, shall obtain and maintain consents relating to marketing required under applicable data protection legislation and in accordance with PlanetRent's privacy policy (which may be amended from time to time), in order to allow PlanetRent and other Third Party service providers to market to the individuals. |
3.2 |
where PlanetRent is acting as a Data Processor on behalf of the Customer:
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3.3 |
PlanetRent will have in place and maintain throughout the term of this agreement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other unlawful forms of processing. |
3.4 |
Ownership of Customer Data As Customer you shall own all right, title and interest in and to all Customer Data, provided that PlanetRent shall be entitled to use Customer Data in the manner permitted in this agreement and the Privacy Policity |
3.5 |
Customer Input PlanetRent shall own any Customer input, provided that PlanetRent shall have no obligation to make any improvements based on such Customer Input. Customer shall have no obligation to provide Customer Input. |
3.6 |
Aggregated Data use Subject to this schedule and with the exception of data created by Customer or authorised parties and/or Affiliates in using the service, PlanetRent owns the aggregated and statistical data derived from the operation of the service, including, without limitation, the number of records in the service, the number and types of transactions, configurations, and reports processed in the service and the performance results for the service (the Aggregated Data). Nothing herein shall be construed as prohibiting PlanetRent from utilizing the Aggregated Data for the purposes of operating PlanetRent’s business, provided that PlanetRent’s use of aggregated data will not reveal the identity, whether directly or indirectly, of any individual or specific data entered by any individual into the service. In no event shall the aggregated data include any personal data. |
Schedule 6 - Warranties & Disclaimers |
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6.1 |
Warranties Each party warrants that it has the authority to enter into this agreement and, in connection with its performance of this agreement, shall comply with all Laws applicable to it related to data privacy, international communications and the transmission of technical or personal data. PlanetRent warrants that during the pendency of any order form:
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6.2 |
Warranty remedies As Customer's exclusive remedy and PlanetRent's sole liability for breach of the warranty set forth in this section (a) PlanetRent shall correct the non-conforming service at no additional charge to Customer, or (b) in the event PlanetRent is unable to correct such deficiencies after good-faith efforts, PlanetRent shall refund Customer amounts paid that are attributable to the defective part of the service from the date PlanetRent received such notice. To receive warranty remedies, Customer must promptly report deficiencies in writing to PlanetRent, but in any case no later than ten (10) days of the date the deficiency is first identified by Customer. |
6.3 |
Disclaimer Except as expressly provided in this agreement and to the maximum extent permitted by applicable Law, PlanetRent makes no warranties of any kind, whether express, implied, statutory or otherwise, and specifically disclaims all implied warranties, including any warranties of merchantability, fitness for a particular purpose or non-infringement with respect to the service and/or related Documentation. PlanetRent does not warrant that the service will be error free or uninterrupted. The limited warranties provided in this agreement are the sole and exclusive warranties provided to Customer in connection with the provision of the service. |
6.4 |
Beta services From time to time, PlanetRent may make beta services available to Customer at no charge. Customer may choose to try such beta services or not in its sole discretion. Beta services are intended for evaluation purposes and not for production use, are not supported, and may be subject to additional terms. Beta services are not included in the definition of the "service" under this agreement, however, all restrictions, PlanetRent reservation of rights and Customer obligations concerning the service, and use of any related applications and content not developed or provided by PlanetRent, shall apply equally to Customers use of beta services. Unless otherwise stated, any beta services trial period will automatically and without formality expire upon the earlier of one (1) year from the trial start date or the date that a version of the beta services becomes generally available without the applicable beta services designation. PlanetRent may discontinue beta services at any time in its sole discretion and may never make them generally available. PlanetRent makes no warranty with respect to any beta services and will have no liability for any harm or damage arising out of or in connection with a beta service. |
6.5 |
Deposit disputes PlanetRent collects rent and security deposits from tenants on behalf of Clients by card and bank transfer. PlanetRent is not liable for any disputes or claims made against these payments. Each Client is responsible for the gross security deposits and for passing information relating to the deposit to all concerned parties. |
Schedule 7 - Mutual indemnification |
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7.1 |
Indemnification by PlanetRent PlanetRent shall defend, indemnify and hold Customer harmless against any loss, damage or costs (including reasonable legal fees) in connection with claims, demands, suits, or proceedings (" claims ") made or brought against Customer by a Third Party alleging that the use of the service as contemplated hereunder infringes any intellectual property right; provided, however, that Customer: (a) promptly gives written notice of the claim to PlanetRent; (b) gives PlanetRent sole control of the defence and settlement of the claim (provided that PlanetRent may not settle any claim unless it unconditionally releases Customer of all liability); and (c) provides to PlanetRent, at PlanetRent's cost, all reasonable assistance. PlanetRent shall not be required to indemnify Customer to the extent the claim is caused by:
If Customer is enjoined from using the service or PlanetRent reasonably believes it will be enjoined or a claim of infringement will be made, PlanetRent shall have the right, at its sole option, to obtain for Customer the right to continue use of the service or to replace or modify the service so that it is no longer infringing. If neither of the foregoing options is deemed available to PlanetRent in its sole discretion, then use of the service may be terminated at the option of PlanetRent and PlanetRent’s sole liability shall be to refund any prepaid fees for the service that were to be provided after the effective date of termination. |
7.2 |
Indemnification by Customer The Customer shall defend, indemnify and hold PlanetRent, its subsidiaries and Affiliates, and its and their respective owners, employees, officers, directors and agents harmless from any loss, damage or costs (including reasonable legal fees) in connection with claims made or brought against PlanetRent by a Third Party arising from an allegation that the Customer Data infringes the rights of, or has caused harm to a Third Party, or violates any Law, the breach of this agreement or the warranties set forth herein, or the improper act, omission or negligence of Customer provided, however, that PlanetRent: (a) promptly gives written notice of the claim to Customer; (b) gives Customer sole control of the defence and settlement of the claim (provided that Customer may not settle any claim unless it unconditionally releases PlanetRent of all liability); and (c) provides to Customer, at Customer's cost, all reasonable assistance. |
Schedule 8 - Limitation of liability |
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8.1 |
Limitation of liability To the maximum extent permitted by Law and except with respect to Customers payment obligations, in no event shall either party's (or PlanetRent’s Third Party licensors) aggregate liability arising out of or related to this agreement, whether in contract, tort or otherwise, exceed the services fees actually paid by Customer to PlanetRent in consideration for PlanetRent’s service delivery during the twelve-month (12) month period immediately preceding the facts and circumstances from which the claim arose. |
8.2 |
Exclusion of damages Except with respect to Customers payment obligations; in no event shall either party have any liability to the other party for any indirect, special, incidental, punitive, or consequential damages, however caused, or for any lost profits whether in contract, tort or otherwise, arising out of, or in any way connected with the service, including but not limited to the use or inability to use the service, any interruption, inaccuracy, error or omission, even if the party from which damages are being sought or such party's licensors or subcontractors have been previously advised of the possibility of such loss or damages. |
Schedule 10 - Advertising |
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10.1 |
The customer agrees and permits when a property is listed for advertising, that:
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10.2 |
The customer is solely responsible for guaranteeing the property meets the legal requirements under any relevant legislation, including but not limited to the requirements outlines in section 10. |
10.3 |
PlanetRent’s advertising is designed for private landlords and letting agents. By advertising on PlanetRent, the customer is declaring that they are the landlord of the property being advertised or they have permission of the landlord of the property to place the advert.
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Schedule 11 - Referencing & Checks |
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11.1 |
At a customer’s request, PlanetRent provides a tenant referencing service via a third party partner |
11.2 |
The referencing service intention is to help customers make a informed decision but PlanetRent does not accept liability over the information supplied via the third party |
11.3 |
The customer is responsible for managing identification checks under the Right to Rent legislation. |
Schedule 12 – Managed by boards |
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12.1 |
In addition to our services, PlanetRent may establish a ‘Managed by’ or ‘Let by’ PlanetRent board at the property to inform the potential availability of the property or how it is managed |
12.2 |
PlanetRent reserves the right to do this for properties of our choosing and make no guarantee to provide this service on demand. |
12.3 |
Users should notify PlanetRent if they prefer not to have a board on their properties due to personal choice, restrictions from the freeholder or otherwise. |
12.4 |
Where a board is established on a property, users agree to the following:
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Schedule 13 - Licensing and redress schemes |
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13.1 |
PlanetRent is a Member of The Property Ombudsman scheme and subscribes to this scheme's Code of Practice for Letting Agents. Membership Number: E01596. Further details of the scheme can be found at www.tpos.co.uk. PlanetRent is a registered agent and an ARLA Propertymark member. Scheme Ref: C0132263 |
13.2 |
A copy of the relevant codes of practice for any schemes of which we are members can be provided electronically to users on request. |
13.3 |
PlanetRent holds Professional Indemnity Insurance and Client Money Protection through accredited providers under the relevant schemes and legislation for letting agents. Further details are available on request. |
13.4 |
PlanetRent Client Money Protection insurance is provided by Propertymark’s Client Money Protection (CMP) Scheme. |
13.5 |
Propertymark Conduct and Membership Rules can be found here www.propertymark.co.uk/professional-standards/rules.html |
13.6 |
A copy of PlanetRent's Client Money Protection Certificate is available here. |
Under Offer: This term applies to a property where the landlord is considering an offer but remains on the market. It implies that further offers may still be considered until the landlord formally accepts or declines the current offer.
Let Agreed: This term indicates that a landlord has provisionally agreed to enter into a rental agreement with a prospective tenant, pending additional checks and referencing. It doesn't require the prospective tenant to have paid a holding deposit.
Let: This term signifies an established binding rental agreement between the landlord and tenant.
For both lettings and sales, the guidance addresses additional terms:
New On The Market: This term is used for a property not advertised since its last sale or rental. It should only be used for a brief period.
New Instruction: It applies to a property assigned to an agent for marketing recently, even if it was previously listed with another agent without being sold or rented.
New and Exclusive: This term refers to a property that is either new on the market or a new instruction, exclusively available through a specific agent or portal.
New Method of Sale/Let: This term is used when a property is being marketed for sale or rent using an alternative approach to the original advertisement, such as transitioning to an auction or sealed bid.
Reduced: This term indicates that a property's price has recently been reduced. The reduction should be genuine and comply with the Chartered Trading Standards Institute's guidelines on pricing practices.